Account Management
We use your name and email to create and manage your SynergiaPrep account, authenticate logins, and enable account recovery.
Your privacy and data security are important to us. We are committed to being transparent about how we handle your information.
SynergiaPrep is a digital educational platform designed to help students and learners prepare for competitive exams, academic assessments, and professional certifications. We offer structured courses, practice tests, and personalised learning experiences delivered through our web and mobile applications.
This Privacy Policy describes how SynergiaPrep ("we", "our", or "us") collects, uses, stores, and protects the personal information you provide when you use our platform, mobile app, or any related services. By using SynergiaPrep, you agree to the collection and use of your information as described herein.
We encourage you to read this policy carefully. If you have any questions, please reach out to us at synergiaprep.tech@gmail.com.
To provide you with a personalised learning experience, we collect the following types of information when you register or use our platform.
The data we collect is used solely to operate and improve the SynergiaPrep platform. We do not sell your personal information to any third party. Device information (such as device model, OS version, and app version) is collected to ensure compatibility and diagnose technical issues. Course progress is tracked to provide personalised recommendations and resume learning sessions.
Your information helps us deliver, maintain, and improve our educational services. Here's exactly how we use it.
We use your name and email to create and manage your SynergiaPrep account, authenticate logins, and enable account recovery.
We track enrolled courses and progress so you can resume exactly where you left off and receive content tailored to your learning level.
Your scores and attempt history allow us to generate adaptive practice sets and personalised study recommendations for upcoming exams.
Contact details like email and phone number enable our support team to respond to your queries, resolve issues, and send important notifications.
Aggregated and anonymised usage data helps us identify areas for improvement, introduce new features, and deliver a better learning experience.
We may send you transactional emails such as purchase receipts, course enrollments, and updates about policy changes that affect you.
SynergiaPrep offers digital educational courses, mock test series, and learning materials available for purchase directly through our platform.
We implement multiple layers of security to keep your personal information safe from unauthorised access, alteration, or disclosure.
Data in transit between your device and our servers is protected using TLS 1.3 encryption, ensuring it cannot be intercepted by third parties.
Your data is stored on secure, access-controlled cloud infrastructure. We enforce strict role-based access so only authorised personnel can handle sensitive information.
We actively monitor for security vulnerabilities, conduct regular audits, and apply security patches promptly to protect against known and emerging threats.
SynergiaPrep integrates with reputable third-party services to deliver core functionality. Each service has its own privacy policy governing how they handle data.
We use the following external services to power authentication, analytics, and platform infrastructure. These partners may collect limited data as described in their respective privacy policies.
We only share the minimum amount of data necessary with third-party partners to operate our services. We do not sell, rent, or trade your personal information. Any third-party services we use are contractually bound to protect your data and use it only for the purposes we specify.
SynergiaPrep is an educational platform designed to support students of all ages, including school-going children and young learners preparing for academic examinations.
We are committed to complying with applicable children's privacy laws. Our platform does not knowingly collect personal information from children under the age of 13 without verifiable parental consent.
Parents and guardians are encouraged to review their child's use of the platform, monitor progress, and contact us if they believe their child has provided information without their knowledge. We will promptly delete such information upon request.
If you are a parent or guardian and believe your child under 13 has registered on SynergiaPrep without your consent, please contact us immediately at synergiaprep.tech@gmail.com. We will take prompt action to remove the account and any associated data.
Have questions about this Privacy Policy or how we handle your data? We're here to help.